Webstore Return Policy
We are dedicated to serving you with superior customer service. To initiate a return based on the Webstore Return Policy, contact webstore Customer Service Monday through Friday 7:30 am-4:30 pm PT by phone at (855) 626-5352 or by email to firstname.lastname@example.org.
Webstore Return Policy*:
- A Return Order Authorization is required prior to returning products to your HCP store. Products received without a prior Return Order Authorization cannot be processed.
- Due to the nature of the products, Return Order Authorizations are only provided where products are shipped in error and are in original, unopened, and unmarked condition; or where products arrive damaged. Returns must be initiated within 7 days of when you receive the product.
- Refunds or Replacements are only issued from Webstore Customer Service under the following circumstances: (i) the product is lost in shipping (not delivered) and reported to Webstore Customer Service within 15 days of the order being shipped; or (ii) a product has been returned with a valid Return Order Authorization. Where approved, your refund will be in the amount of the retail purchase price paid for the product.
- Return Shipping. The Webstore may pay for Return Shipping only in the instances where, (a) Webstore Customer Service has provided a Return Order Authorization, (b) Products are shipped in error, damaged or defective, and (c) Product return is required by Webstore.
*Your Healthcare Professional may have additional policies that apply to returns from their store. Webstore Customer Service can assist you with all questions regarding webstore returns.